Refund & Return Policy

At our store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Returns

We accept returns within 7 days of delivery, provided that the item meets our return conditions.

To be eligible for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition and packaging.
  • Tags, labels, and accessories must be attached and included.
  • The item must not be damaged, washed, stained, or altered.
  • For hygiene reasons, certain nightwear, pajamas, or clothing items may not be eligible for return if they have been worn or used.

Exchange

If you receive the wrong size, color, or product, please contact us within 7 days of delivery. We will review your request and, where applicable, arrange an exchange.

For size exchanges, the replacement item will be subject to availability.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the item and packaging

After reviewing the request, we will provide the appropriate solution, which may include a replacement or refund.

Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been worn, washed, stained, or damaged
  • Items without original tags or packaging
  • Items returned after the 7-day return period
  • Items damaged due to improper use
  • Products that cannot be returned for hygiene reasons

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method, where applicable.

Refund processing and bank/payment-provider processing times may vary.

Return Shipping

If the return is due to receiving a wrong, damaged, or defective item, we will review the case and may cover the applicable return shipping cost.

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping charges may be the customer's responsibility.

How to Request a Return

To request a return or exchange, please contact our customer support with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Our support team will provide you with the next steps.

Cancellation

You may request cancellation of your order before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us through the contact information provided on our website.

We reserve the right to review each return request individually and determine eligibility according to the conditions outlined above.

Last Updated: September 15, 2026